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Refund Policy

Last updated: January 1, 2026

Every Tinnoril order is backed by a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund of the purchase price within 60 days.

60-Day Money-Back Guarantee

You have 60 calendar days from the delivery date of your Tinnoril order to request a refund. This applies to all package sizes.

How to Request a Refund

  1. Contact our customer support team at support@tinnuril.com within 60 days of delivery.
  2. Include your order number, the email used to place the order, and a brief reason for the return (optional but helpful).
  3. Our support team will reply within one business day with a return authorization and return shipping address.
  4. Ship the bottles (empty or unused) back to the return address using a trackable service.
  5. Once we receive your return, we will process your refund within 5–7 business days.

Refund Amount

Refunds cover the purchase price of the product. Original shipping charges (where applicable) are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error (wrong product, damaged in transit, etc.).

How Refunds Are Issued

Refunds are issued to the original payment method used for the purchase. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong product, contact us within 7 days of delivery so we can arrange a replacement or refund at no cost to you.

Non-Refundable Situations

Questions?

Our support team is here to help. Email support@tinnuril.com or call +1 323-391-7365 Monday through Friday, 9 AM – 5 PM MT.